technical support
Do you have questions regarding your coffee machine? Do you need to know how to get the best of your brewer through maintenance or programing? Are you looking for technical assistance?
Whether you need assistance for a Cafection or an Evoca machine, our technicians are here to assist and guide you through the necessary steps to achieve the best possible outcome. In an effort to enrich and optimize their technical support department, and as part of their North American reorganization plan, Cafection and Evoca-USA have decided to centralize this service in their already well-established customer service center in Québec City.
Our technical support team will be glad to assist you! We are available to assist you over the phone, by email or via videoconferencing on your mobile device with Skype or Facetime!
Here is how you can contact technical support.
Our team will be glad to answer your questions from (Eastern Time) :
Monday to Thursday – 8 am to 8 pm
Friday – 8 am to 5 pm
Saturday and Sunday – Closed
If you are an OCS with a Cafection or Evoca machine and you need assistance, please contact us at:
By email: service@cafection.evocagroup.com
OR
By phone: 800 561-6162, ext. 310
OR
Fill out the online form on the contact page.
We can also assist you via your smartphone or your tablet with Skype or Facetime.
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Below are two videos and four maintenance guides meant to help you maintain and increase the lifetime of your Wittenborg 9100